Privacy policy

 

Last updated: November 2025

This Privacy Policy explains how House of Fibi Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or otherwise interact with us.

We are committed to safeguarding your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

House of Fibi Ltd
Registered in England and Wales
Company Number: 16706843
Registered Address: Park Farm, Upper Sapey, Worcester, Herefordshire, WR6 6XX
Contact Email: hello@houseoffibi.com

House of Fibi Ltd is the data controller of your personal information when you use our website and services.

Our online store is hosted on Shopify Inc.. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you. When you shop with us, some of your personal data will therefore be processed by Shopify as our service provider.


2. Information We Collect

We may collect and process the following types of personal data:

Information you provide directly

  • Name

  • Billing address and delivery address

  • Email address

  • Phone number

  • Order details (products purchased, order date, value, etc.)

  • Messages and correspondence with us (for example, via email or contact forms)

Payment information

  • Payment details (such as card information) are collected and processed securely by our third-party payment providers (for example, Shopify Payments, PayPal). We do not have access to or store your full card details.

Information collected automatically

When you visit our website, certain information is collected automatically by Shopify and by our analytics and cookie tools, for example:

  • IP address

  • Device and browser type

  • Operating system

  • Referring URLs (how you arrived at our website)

  • Pages viewed and links clicked

  • General location based on IP address

 

3. How We Collect Your Information

We collect personal data in the following ways:

  • When you place an order on our website

  • When you create an account (if applicable)

  • When you contact us via email or forms

  • When you sign up to marketing emails (if you choose to do so)

  • Automatically when you browse the website, through cookies and similar technologies used by Shopify and our analytics tools

Shopify provides us with the online e-commerce platform. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on secure servers.

 

4. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders

    • Taking payment

    • Providing invoices and order confirmations

    • Arranging delivery and returns

  • To provide customer service

    • Responding to questions, requests, and complaints

    • Managing your account (if applicable)

  • To operate and improve our website and services

    • Monitoring performance and usage

    • Troubleshooting and improving user experience

  • To send marketing communications (only if you have given consent)

    • Email newsletters and updates

    • Information about new products, offers, or events

  • To comply with legal and regulatory obligations

    • Accounting and tax requirements

    • Responding to lawful requests from authorities

  • To detect and prevent fraud or misuse of our services

We will only use your personal information where we have a lawful basis to do so.

 

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

  • Contract – to process and deliver your orders and provide customer service.

  • Consent – for sending marketing emails and for non-essential cookies where required.

  • Legitimate interests – for improving our website, preventing fraud, and running our business in a reasonable way that does not override your rights.

  • Legal obligation – for complying with tax, accounting, and other applicable laws.


6. Sharing Your Information

We only share your personal data with third parties where necessary for the purposes described in this policy, for example:

  • Shopify – to host our online store and support order processing and payment.

  • Payment service providers – such as Shopify Payments, PayPal or other providers shown at checkout, in order to process your payments securely.

  • Delivery and courier companies – to deliver your orders (for example, Royal Mail, DPD, or similar).

  • Email and marketing service providers – if you have subscribed to marketing communications.

  • IT support, hosting and analytics providers – to help us operate and improve our website.

  • Professional advisers – such as accountants or legal advisers, where reasonably necessary.

These third parties are only given the information they need to perform their services and are required to keep your data secure and to use it only for the agreed purposes.

We do not sell or rent your personal data to third parties.

 

7. International Transfers

Some of our service providers, including Shopify, may store or process your personal data outside the United Kingdom and the European Economic Area (EEA), for example in Canada or the United States.

Where your data is transferred internationally, we ensure that appropriate safeguards are in place, such as:

  • An adequacy decision (where the destination country is recognised as providing an adequate level of data protection), or

  • Standard contractual clauses or equivalent safeguards approved under UK data protection law.

 

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Cookies are small text files placed on your device that help the site function properly and provide information to us and to Shopify.

Cookies are used for purposes such as:

  • Enabling essential site functions (for example, keeping items in your basket)

  • Remembering your preferences

  • Analysing website traffic and performance

  • Supporting marketing and advertising (if used)

When you visit our website, you may see a cookie banner that allows you to manage your cookie preferences, where required by law. You can also adjust cookie settings through your browser.

For more details on the cookies used by Shopify’s platform, you can refer to Shopify’s own cookie and privacy documentation on their website.

If you disable or refuse cookies, some parts of our website may not function properly.

 

9. Data Retention

We keep your personal data only for as long as reasonably necessary to fulfil the purposes set out in this Privacy Policy, including for:

  • Fulfilling your orders and providing services

  • Complying with legal, accounting, and reporting obligations

  • Resolving disputes and enforcing our agreements

The exact retention period may vary depending on the type of data and our legal obligations, but we will not keep your information longer than necessary. Once no longer required, your data will be securely deleted or anonymised.

 

10. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

  • Right of access – to request a copy of the personal data we hold about you.

  • Right to rectification – to have inaccurate or incomplete data corrected.

  • Right to erasure – in certain circumstances, to request that we delete your personal data.

  • Right to restrict processing – to ask us to pause processing your data in certain situations.

  • Right to object – to object to processing based on our legitimate interests or for direct marketing.

  • Right to data portability – to request that we provide your data in a structured, commonly used format or transfer it to another controller where technically feasible.

  • Right to withdraw consent – where we rely on consent (for example, for marketing), you can withdraw this at any time.

To exercise any of these rights, please contact us at: hello@houseoffibi.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK if you are unhappy with how we handle your data. Their website is: www.ico.org.uk.


11. Marketing Communications

We may send you marketing emails about our products, offers, or news only if you have opted in to receive them or where we are otherwise permitted to do so under UK law.

You can stop receiving marketing emails at any time by:

  • Clicking the “unsubscribe” link in any of our marketing emails, or

  • Contacting us at hello@houseoffibi.com

Please note that even if you opt out of marketing, we may still send you non-marketing emails relating to your orders or important service information.

 

12. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.


13. Third-Party Websites

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of those sites. We recommend that you read the privacy policies of any third-party websites you visit.


14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date at the top.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

 

15. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us at:

Email: hello@houseoffibi.com

We will do our best to respond to your enquiry as soon as possible.